Maksim Pishchalau

Operations Manager (iGaming)

Kraków, PL.

About

Operations Manager with over 4 years of experience in iGaming, including 3 years as Chief Operations Manager. Skilled in operations management, analytics, BI automation, process optimization, and financial modeling.

Work

Queen Bee (Fast Growing iGaming Studios)

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Chief Operations Manager

Kraków, Lesser Poland, Poland

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Summary

Led operations as Chief Operations Manager at Queen Bee, a rapidly growing iGaming studio.

Highlights

Oversaw day-to-day operations and teams in Kraków

Implemented RevOps system to recover delayed user activation, reducing manual monitoring by ~80% and recovering ~15–20% of ARR.

Built a cash flow crisis model simulating 24‑month liquidity scenarios, quantifying impact of operational decisions on runway and burn rate.

Developed a financial decision support system (Excel) and structured export data layer ready for BI integration.

Queen Bee (Fast Growing iGaming Studios)

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Shift Manager

Kraków, Lesser Poland, Poland

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Summary

Managed shift-level operations for Queen Bee’s Kraków studio, ensuring smooth execution of hospitality and service functions.

Hegelmann Group

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Logistics Manager

Bruchsal, Baden‑Württemberg, Germany

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Summary

Managed logistics and fulfillment operations within Hegelmann Group, contributing to efficient supply chain processes.

Yandex.Taxi

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Helpdesk Specialist

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Summary

Provided front-line helpdesk support at Yandex.Taxi.

EY (Ernst & Young)

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Tax Advisory Specialist

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Worked as Tax Advisory Specialist in EY’s London office.

Education

Itech Lyon

Écully, Auvergne‑Rhône‑Alpes, France
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Grade:

Belhard Academy

Minsk, Minsk, Belarus
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Grade:

Krokit

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Grade:

International University Social and Work Relations

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Bachelor’s Grade:

Skills

Operations Management

operations management, operations, service operations, management.

iGaming Operations

iGaming, online gambling, affiliate marketing.

Analytical & BI Tools

analytical skills, Power BI, DAX, SQL, documentation.

Financial Modeling & RevOps

cash flow modeling, financial decision support, revops, ARR recovery.

Logistics

freight management, fulfillment, logistics management.

Client & Partner Relations

client relations, client services, partner relationship management.

Team Leadership

people management, teamwork, management professional.